{"id":72287,"date":"2022-06-22T09:16:13","date_gmt":"2022-06-22T13:16:13","guid":{"rendered":"https:\/\/www.carilec.org\/?post_type=job_listing&p=72287"},"modified":"2022-06-30T00:37:36","modified_gmt":"2022-06-30T04:37:36","slug":"gpl-computer-technician-information-technology-division-sophia","status":"expired","type":"job_listing","link":"https:\/\/carilec.org\/?post_type=job_listing&p=72287","title":{"rendered":"GPL – Computer Technician – Information Technology Division – SOPHIA"},"content":{"rendered":"
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JOB DESCRIPTION\/KEY RESPONSIBILITIES<\/h3>\n
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The Guyana Power & Light Inc. invites applications from interested candidates with the requisite qualifications and experience to fill the vacant position of\u00a0Computer Technician\u00a0<\/strong>within\u00a0Information Technology Division \u2013 Sophia.<\/strong><\/p>\n

Under the direction of the Senior Computer Technician, the successful candidate will be responsible for the maintenance and improving customer-related equipment, and assisting\u00a0IT Division\u2019s customers<\/u>, that is, Guyana Power & Light Inc.\u00a0 (GPL) staff and other defined users experiencing IT difficulties \u2013 to engender secure, reliable and resilient business services.\u00a0<\/strong><\/p>\n

Key Responsibility Areas<\/strong><\/p>\n

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  1. Deliver, monitor and adapt customer support in a strategic manner to deliver the user experience desired by the business units.<\/li>\n
  2. Configure using documented standards, monitor, analyse, troubleshoot, administer, maintain and secure the customer-related systems, and prepare for disaster response.<\/li>\n
  3. Maintain\/ update standard specifications for computers\/ printers\/ parts\/ accessories.<\/li>\n
  4. Advise to achieve sufficient inventory of computers\/ printers\/ parts\/ accessories.<\/li>\n
  5. Ensure that documentation pertinent to customer-related systems and actions taken is kept updated.<\/li>\n
  6. Provide a well-run Support Desk to business units for customer-related issues.<\/li>\n
  7. Ensure that 3-2-1 backups are documented.<\/li>\n
  8. Utilize LDAP and other modern security approaches for administration of customer systems (e.g. desktop and laptop computers).<\/li>\n
  9. Utilize various means of monitoring customer systems e.g. PRTG, Wazuh SIEM, SysAid, etc..<\/li>\n
  10. Ensure least-privilege access management for staff and contractors, with prompt access-removal and reporting following movement of staff, resignation of staff, conclusion of contract, etc.<\/li>\n
  11. Monitor and report on usage of customer systems and resource-usage of systems to inform planning and procurement.<\/li>\n
  12. Implement a high level of customer service to GPL and other defined users, aided by thorough asset management.<\/li>\n
  13. Use a system of promptly communicating with customers, via fall-back\/ redundant channels, to provide prior warnings, current advisories and situation updates when warranted by changes in the status or performance of the computing infrastructure.<\/li>\n
  14. Implement or assist with the implementation of ITIL best practices for IT Service Management, and CIS Controls and Benchmarks for cybersecurity.<\/li>\n
  15. Research and recommend innovative, cost-effective, and where possible automated approaches for administering customer systems and delivering services.<\/li>\n
  16. Undertake and support change management initiatives to effect a view of staff\/ other departments as customers, with departmental work viewed as customer service<\/li>\n
  17. Perform other duties that may be assigned to you within the scope of your employment, from an authorized officer.<\/li>\n<\/ol>\n

    Salary commensurate with qualifications and experience.<\/strong><\/p>\n

    COMPETENCY PROFILE:<\/strong><\/p>\n\n\n\n\n\n\n\n
    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Knowledge of computer network troubleshooting and problem analysis and resolution skills<\/td>\n<\/tr>\n
    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Knowledge of DHCP, DNS and other protocol and standards<\/td>\n<\/tr>\n
    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Understanding of IT Security<\/td>\n<\/tr>\n
    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Familiarity with LAN, WAN and Net Devices<\/td>\n<\/tr>\n
    \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Written and Verbal Communication<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n
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    REQUIRED QUALIFICATIONS AND EXPERIENCE<\/h3>\n
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    CompTIA A+ OR GTI Ordinary Diploma in Computer Science OR UG Diploma in Information Technology or equivalent, and one years\u2019 experience in IT Support.<\/p>\n

    A Degree in Computer Science or a related discipline would be an asset. Certification\/ demonstrable portfolio of experience in related information technology\/ computer science areas e.g. Server administration, Network administration, Linux Administration, Cloud or Cybersecurity, would be an asset.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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    HOW TO APPLY<\/h3>\n
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    Applications should be submitted to reach the\u00a0Human Resources Services Manager, Guyana Power & Light Inc., 257\/259 Middle Street<\/strong>\u00a0Georgetown or email recruitment@gplinc.com not later than Wednesday, June 29, 2022.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"author":2,"featured_media":3051,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"Guyana","_application":"https:\/\/gplinc.com\/vacancy\/computer-technicians-information-technology-division-sophia\/","_company_name":"Guyana Power & Light","_company_website":"http:\/\/www.gplinc.com","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[78],"class_list":{"0":"post-72287","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","7":"job-type-full-time"},"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/carilec.org\/api\/wp\/v2\/job-listings\/72287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carilec.org\/api\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/carilec.org\/api\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/carilec.org\/api\/wp\/v2\/users\/2"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/carilec.org\/api\/wp\/v2\/media\/3051"}],"wp:attachment":[{"href":"https:\/\/carilec.org\/api\/wp\/v2\/media?parent=72287"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/carilec.org\/api\/wp\/v2\/job-categories?post=72287"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/carilec.org\/api\/wp\/v2\/job-types?post=72287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}