One of the challenges faced by a utility during a power outage, is the ability to effectively communicate with the affected customers. With limited resources, control room dispatchers will often prioritise power restoration over customer communication. Mobile technologies (Eg SMS) can be used to send global notifications to customers, but GIS enabled systems are needed to identify and notify only the affected customers. This presentation looks at Grenada Electricity Services’ (Grenlec) implementation of a mobile app, as an integrated communication channel from an Outage Management System (OMS) to provide automated outage notifications to customers