7 – 8 May, 2025
Online
9:00 AM – 11:30 AM
FACILITATED BY Dr. Sheldon Campbell, AI Consultant, Author & Safety Innovator
Dr. Sheldon Campbell is an accomplished AI author, consultant, executive, and course creator with a diverse background in technology, project management, finance, and theology. He is the author of Maximizing Technology: A Guide to Using ChatGPT and 250 Other Artificial Intelligences to Improve Society, which highlights his expertise in leveraging AI for safety, operational efficiency, and business transformation.
Dr. Campbell holds a bachelor’s degree in statistics, an MBA, and master’s degrees in project management and theology, as well as a PhD in Church History. He has also pursued postgraduate studies in economics and is a certified Project Management Professional (PMP) and Lean Six Sigma Black Belt (LSSBB).
Training Overview
This training is designed around four essential courses, each tailored specifically for human resources, corporate communications, and customer service departments. These courses will demonstrate how AI can be used to optimize and solve key challenges in these areas:
1. Introduction to AI
This course provides a foundational understanding of artificial intelligence, emphasizing its relevance in solving the unique challenges faced by HR, corporate communications, and customer service professionals. The session will cover the role of AI in automating tasks, making data-driven decisions, and improving operations. Participants will gain insights into how AI is already transforming businesses and what future trends may impact their industry.
2. Prompt Engineering
This course teaches participants how to craft effective prompts to maximize the output from AI tools. By learning how to ask the right questions and structure requests effectively, participants will be able to extract the best responses from AI models tailored to their specific business needs. The focus here is on developing skills for customizing AI prompts, which is crucial for those looking to leverage AI in daily operations.
3. AI Ethics
AI must be implemented responsibly, especially in sensitive business functions. This course addresses the ethical considerations of using AI in HR, corporate communications, and customer service, including issues like privacy, fairness, and accountability. Real-world case studies will illustrate both the positive and negative impacts of AI implementation. Participants will leave with a strong understanding of how to integrate AI solutions while adhering to ethical standards.
4. AI Tools & Prompts for Human Resources, Corporate Communications, and Customer Service
This course focuses on existing AI tools and prompts that can immediately enhance human resources, corporate communications, and customer service functions. Participants will explore specific AI tools and ready-made prompts that are tailored for each department’s unique needs.
Conclusion
This training is specifically tailored for the Human Resources, Corporate Communications, and Customer Service professionals that are a part of CARILEC. Participants will leave with actionable skills, ready-made AI tools, and a solid understanding of how to integrate AI into their operations for increased productivity, cost savings, and enhanced service delivery. By adopting these AI solutions, CARILEC members can expect tangible returns on their investment in the form of more efficient business processes, improved customer satisfaction, and better employee engagement.
HOW TO REGISTER
Organizations interested in participating in the AI Training Program can register by sending an email with their organization name, contact information, and number of participants.
Emails can be sent to [email protected] or [email protected] with the required details. You may also call or WhatsApp 1758 717 9577.
Secure your spot today!
Click here to view the AI Training Brochure
