HYATT REGENCY MIAMI / CARE & CLEANLINESS PROTOCOLS

Hyatt remains committed to providing safe and clean environments and upholding the high standards of cleanliness for colleagues and guests.

Please be advised that the policies/protocols in this guideline for the Hyatt Regency Miami referred to as “the Hotel” may be subject to change when deemed necessary.

Hyatt has introduced a GBAC STARTM accreditation through a performance-based cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy.

In response to COVID-19, Hyatt is continuing to develop new work procedures and mandatory trainings in an effort to ensure safety for colleagues/employees and guests.

Arrival Protocol

Hotel guests will have their temperature checked at check in to the hotel.

At the Hotel Front Entrance, guests will use the Sanitizing Footbath Mats for boots and shoes to prevent the spread of germs and bacteria.

No one exhibiting a high temperature or signs of illness will be allowed to check in.

All guests must wear facial coverings in all common interior areas of the hotel. A PPE vending machine is located in the hotel lobby should a guest need to procure PPE.

Upon check-in each guest is urged to scan the QR Code provided to get a touchless copy of the hotel’s welcome letter, noting important information regarding guidelines and procedures, the various outlets available on property, hours of operation and area attractions

Public Areas

State of the Art PS 4/7 Bp Mister Sanitizing Machines will be used continuously to reduce the risk of infections by safely killing virus, bacteria, and mold. The Vital Oxide solution is non-toxic.

An upgraded multipurpose cleaner is being used to disinfect surfaces at a faster virus kill rate.

Additional hand sanitizer stands are placed in strategic locations throughout the property:

Lobby, Front Entrance, The Market, Public Restrooms, the Gym, Terrace Level and Elevator Landings.

Public area restrooms are frequented more often to ensure the dispensers are properly stocked with hand sanitizer and soap.

High Touch Areas are cleaned regularly: tables, door knobs/handles, push plaques, chairs, and handrails

Hotel Gym and its equipment are tended to more frequently by the Public Area Housekeeping

Attendant who sanitizes any surface the guest may interact with: handles, mats, machines and dumbbells.

Guest Rooms

Housekeeping staff wear face masks and disposable gloves when servicing guest rooms; gloves are disposed of, hands washed and new gloves worn after completing the servicing of each room.

State of the Art PS 4/7 Bp Mister Sanitizing Machines will be used continuously to reduce the risk of infections by safely killing virus, bacteria, and mold. The Vital Oxide solution is non-toxic.

Cleaning and sanitation of common contact surfaces for health and safety, in the guest rooms are enhanced: door handles, remote control units, television and guest room telephone.

Function Rooms

Event Services and Banquet Staff wear facemasks and disposable gloves when servicing guest rooms; gloves are disposed of, hands washed and new gloves worn after completing the servicing of each room