Call For Presenters

CARILEC invites thought leaders, utility representatives, industry experts, and dynamic speakers to apply to present at the Human Resources, Corporate Communications, and Customer Service Conference from March 22 – 25, 2026 in Belize.

As a speaker, you will contribute to creating an informative conference experience whilst addressing current challenges, and equipping attendees with the tools they need to drive innovation and excellence. This is your opportunity to make a lasting impact on professionals across the Caribbean energy sector and beyond. Join us in creating a platform for meaningful dialogue, skill-building, and knowledge sharing. Together, we will elevate the conversation around Human Resources, Corporate Communications, and Customer Service in the energy industry.

Presenters will also be announced on CARILEC’s website and social media platforms and have an opportunity to be published in CARILEC’s CE Industry Journal.

Key Topics for Presentations

The CARILEC Human Resources, Corporate Communications, and Customer Service Conference is centered around the transformative themes and challenges facing the three disciplines. This year’s agenda will focus on empowering professionals to navigate change and to embrace emerging technologies to drive operational efficiency and organizational success.

Speakers are encouraged to select, or to draw inspiration from the topics listed below.

Human Resources

Mental Health Matters: Identifying Trauma Responses and Dispelling Stigma
Boosting Morale and Engagement during Organizational transformation: Coaching and Mentorship Approaches
Understanding and Overcoming Resistance to Change: Encouraging Adaptability and Innovation
AI and Automation: Addressing Concerns and Managing Expectations
Effective Change Management and Utility Ownership/Governance Structures.
Preparing Utility Workforces for Renewable Integration & New Technologies
Emotional Intelligence in Leadership During Change
Employee Engagement Strategies That Drive Successful Change
Developing a Future-Ready HR Strategy
Compensation, Benefits, and Grievance Management in Complex Environments
Investing in Staff Education: Models that Work

Corporate Communications

The Psychology of Outage Communication: What Customers Need to Hear
Crisis Communications Best Practices for Utilities
Crisis Messaging in a Social Media Age: Responding to Real-Time Public Pressure
Stakeholder Communications: Engaging Governments, Regulators & Communities
Internal Communications That Strengthen Culture & Workforce Alignment
Humanizing Digital Communications in an Era of Automation
Behavioral Communications: Influencing Energy Efficiency & Demand Management
Turning Customer Pain Points into Communication Solutions
What Effective Leaders Sound Like: Communication Skills for Executives
Strategic Storytelling: Showing the Human Side of Electricity

Customer Service

Redefining Customer Service When There’s No Competition
The New Customer Journey: AI, Automation & Predictive Service
Proactive Customer Engagement: Moving from Reactive to Predictive Service
Addressing Customer Frustration and Negative Perception in Monopoly Settings
Bridging the Gap Between Frontline Service and Field Operations
Beyond Satisfaction Scores: What Matters Most to Utility Customers
High-Stakes Customer Care: Supporting Communities During Crises
Maintaining Service Excellence Amid Policy Shifts and Public Scrutiny
Customer Engagement & Satisfaction: Techniques That Build Loyalty

General Topics

The Energy Transition: What HR, Communications, and Customer Service Must Know
Case Studies: What World-Leading Utilities Are Doing Right
Humanizing Technical Issues: Helping Customers Understand Complex Utility Challenges
Building a Unified Voice: Aligning HR, Corporate Communications & Customer Service
Digital Communication Tools for Real-Time Updates & Customer Outreach

Speaker Application Deadline

The deadline for submission of applications for presenters for the Human Resources Corporate Communications, and Customer Service Conference is Friday, January 30, 2026.

Speaker Fee

Speakers at CARILEC conferences pay a presentation fee and are responsible for their own travel and accommodation arrangements. This approach allows CARILEC to maintain the high standard of its conferences while offering speakers valuable opportunities to showcase their expertise, and connect directly with senior decision-makers and industry leaders from across the Caribbean.

How to Apply

Interested speakers must complete the Become A Speaker form available on the website, and select “Human Resources, Corporate Communications, and Customer Service Conference,” as the event. A 100-word abstract must be included to provide details on the presentation, as well as a biography, and image of the presenter.

Criteria for Selection

CARILEC has appointed a selection committee to review and evaluate the presentations to be delivered at its conferences. Presenters for the conference agenda will be selected based on their expertise, alignment with leading agenda topics, and demonstrated competency in their respective fields. The selection process will prioritize individuals with proven experience, innovative insights, and the ability to deliver engaging and impactful presentations that address the needs and interests of the audience.

Your abstract should demonstrate clearly that your presentation:

Will focus on the specified theme and general topics.
Will be of interest particularly to the target audience of the conference.
Will present information that is theoretically sound and accurate.
Will present new knowledge or experience, the substance of which has not been previously presented at a CARILEC conference (unless otherwise advised).
Will not be commercial in nature and will not promote specific companies, products, or services.

The evaluation committee carefully identifies the most impactful contributions to shape a compelling and well-rounded agenda. Subsequent to notification, full presentations must be submitted by March 11, 2025, based on the selection committee’s allotted time for your presentation. Please send all submissions to the Member Services Department, at events@carilec.org.

Disclaimer: All instructors and presenters are required to disclose proprietary interest in any product, instrument, device, service, or material discussed in the experience, event, or program, as well as the source of any compensation related to the presentation.