The 2023 Human Resource, Corporate Communications and Customer Service Conference will focus on adopting a people-centric approach towards organizational development. This requires that leaders consider how employees would like to work and what inspires them to do their work well. A people-centric approach brings growth, learning and a sense of purpose to the employee experience. It is with this commitment to providing a nurturing and safe environment for employees, thus permitting them to flourish professionally and personally that organizations can reap several benefits. These include high employee retention, increased employee motivation and productivity, greater commitment to organizational objectives and ultimately higher levels of organizational performance.
Achieving a people-centric culture is a continuous process that requires regular and effective communication between leaders, human resources management (HRM), and employees, who in turn channel their outputs to enrich the overall customer experience. Therefore, Corporate Communications, Customer Service, and HRM are all critical dimensions in this approach, with each department playing an integral role in the success of a people-centric organisation.
HRM policies and procedures heavily impact employee morale and engagement, which critically influences the customer experience. Likewise, corporate communications inform of the organisation’s identity and culture both internally and externally. The messages transmitted to both audiences can significantly influence employee and customer behaviours. Against this backdrop of achieving a modern and nurturing organisation, CARILEC presents this year’s conference theme: “Putting People at the Center: Compassionate Approaches to HRM, Customer Care & Corporate Communications”, for further discussion, analysis, and exploration. As the premier senior-level summit for these disciplines in the Caribbean, South, and Central Americas, this three (3) day conference is highly acclaimed. It is a unique chance for the professional to have in-depth conversations with senior customer service representatives, corporate communications officers, and human resource professionals working in the energy and electrical industries.
For further information contact our Events, Marketing and Member Services Department at [email protected]. This conference is targeted towards customer service personnel, corporate communications practitioners, human resource managers and officers and senior and mid-management personnel of energy and electricity affiliated organisations.
