JPS Closes Customer Service Office in Morant Bay, St Thomas after Employee Tests Positive for COVID





August 23, 2020

The JPS customer service office in Morant Bay, St Thomas, will be closed tomorrow, August 24, following the positive COVID-19 test result for an employee at that location. Although the affected employee has been working from home since August 7, out of an abundance of caution, the company has temporarily closed the office for deep cleaning and sanitization.

Contact tracing is being expedited, and all team members who have been in close contact with the affected employee are being quarantined and tested, in line with the Ministry of Health & Wellness protocols.

This is the second confirmed COVID case at JPS. An employee at the Company’s Spanish Town Road Office in Kingston tested positive just over a week ago.

JPS continues its ongoing programme of sanitization at all its offices, and encourages customers to continue using its online channels and 24-hour Customer Care Centre:

  • Webchat:
  • Social Media: @myjpsonline
  • Customer Care Centre: 888-225-5577 (Flow) / 888-935-5577

 Contact:  876-878-3740

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