Aqualectra offers dispensation before implementing severe sanction

Friday, September 1, 2023

Willemstad, August 31st 2023 – As of September 1st 2023 Aqualectra will start its dispensation period of two months, during which platforms will be opened where all persons illegally using water and/or electricity and register for a rectification of their installations, without costs involved. Currently, clients that comply carry the costs caused by irregularities that third parties create in the water and electricity distribution system. The dispensation period ends on the 31st of October 2023. As of the 1st of November 2023, Aqualectra will implement severe actions and hefty fines.

Everyone that has unlawfully altered their installations can register for these to be rectified

The continuously present thread in Aqualectra’s purpose is to fundamentally contribute to the well-being of our community. With this in mind, Aqualectra has been committed for some time now to enhance the reliability and affordability of its water and electricity. In addition to implementing innovation in the area of sustainable energy, Aqualectra wants to reduce both the loss of income and the additional costs caused by third parties that the community bears. Much loss and additional expenses are caused by third parties who illegally remove or manipulate parts of the distribution network and others who take advantage of these irregularities to avoid fulfilling their obligations as a client. In the meantime, the community bears the costs. Furthermore, illegally changing and manipulating the network means a breach of the reliability of the water and electricity distribution system.

Dispensation Period

On the 1st of September 2023, Aqualectra will start a new endeavor to combat irregularities in the distribution network. In the first phase of the project, Aqualectra will launch the campaign ‘Register today and we will rectify unlawfulness in your installation’, aimed at offering those who illegally use water and electricity the opportunity to correct their situation during the dispensation period. During the dispensation period between the 1st of September 2023 and the 31st of October 2023, persons with irregularities in their installation can apply for corrections of these, without the risk of receiving sanctions or costs related to rectifying the installations. In doing so, everyone that has unlawfully altered their installations, can adjust their current circumstances to a legal situation. This should be done before November 1, 2023, when the heavy sanctions and high fines will start to apply. The dispensation period does not apply to outstanding accounts and debts that the client has. Electricity or water will be shut off during the dispensation period if no arrangements are made to settle outstanding accounts with Aqualectra.

Severe sanctions, fines and reporting to the authorities

As of November 1st 2023, Aqualectra will start with its next phase in combating irregularities in the water and electricity distribution system. An inspection team consisting of representatives of Aqualectra, KPC and the Public Prosecution Service will act firmly against irregularities. As soon as irregularities are detected, the resident can count on hefty fines, having to pay for costs related to corrective work that will need to be done on the installation, possible reporting to the authorities and publication in the media about the results of the actions taken. Those who use water and electricity through irregularities benefit from using the dispensation period between September 1st 2023 until October 31st 2023, to correct their situation and avoid hefty sanctions.   You can register via the Aqualectra website,, via WhatsApp number +5999 563-0135 or by calling Aqualectra Customer Service during office hours via telephone number 0800-0135 and choosing option number 4. When you apply, the person is given a reference number.


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