Call For Presenters

CARILEC invites thought leaders, utility representatives, industry experts, and dynamic speakers to apply to present at the 2025 Human Resources, Corporate Communications, and Customer Service Conference from March 23 – 26, 2025 in Sant Kitts.

As a speaker, you will contribute to creating an informative conference experience whilst addressing current challenges, and equipping attendees with the tools they need to drive innovation and excellence. This is your opportunity to make a lasting impact on professionals across the Caribbean energy sector and beyond. Join us in creating a platform for meaningful dialogue, skill-building, and knowledge sharing. Together, we will elevate the conversation around Human Resources, Corporate Communications, and Customer Service in the energy industry.

Presenters will also be announced on CARILEC’s website and social media platforms and have an opportunity to be published in CARILEC’s CE Industry Journal.

Key Topics

The CARILEC Human Resources, Corporate Communications, and Customer Service Conference is centered around the transformative themes and challenges facing the three disciplines. This year’s agenda will focus on empowering professionals to navigate change and to embrace emerging technologies to drive operational efficiency and organizational success.

Speakers are encouraged to select, or to draw inspiration from the topics listed below.

Human Resources

The Role of Emotional Intelligence in Leadership: Exploring ways in which high emotional intelligence can enhance team dynamics.
Employee Engagement and Retention: Innovative approaches to boost morale and reduce turnover in the workplace.
Transitioning to modern work cultures: Work from Home, flexitime, contemporary workspaces.
Strengthening Employee Advocacy and Employee Engagement
Hiring top talent for electric utilities; a guide to recruitment for specialized skills.
Silent Quitting- Strategies to boost staff productivity.
Closing the skills mismatch: upskilling staff for success.
Fair Pay, pay transparency, competitive pay; Strategic initiatives to increase workers’ compensation.
Addressing organizational anxiety.

Corporate Communications

Communicating the Energy Transition: Crafting compelling narratives about the shift to renewable energy.
Crisis Communication: Best practices for managing communication during a crisis and maintaining public trust.
The Impact of social media on Customer Service: Navigating customer interactions and brand reputation in the digital age.
Measuring the ROI of Communication Strategies: Techniques for assessing the effectiveness of internal and external communications.
Utilizing social media analytics to guide key messages and customer engagement.
Developing a customer focused PR Plan.
Change Management Communication: How to effectively communicate organizational changes to minimize resistance and enhance buy-in.
Communicating the value of energy transition and sustainability efforts.
Improving Public Perception – Making the shift to being trusted by consumers.

Customer Service

Ethical considerations when dealing with People and Customer Management
Leveraging AI for customer and employee success
Increasing customer confidence – Using information to drive the Customer service experience.
Dealing with outages: Proactive customer service during power outages and natural disasters.
Using the right tools for Customer Relationship Management.

General Topics

The future of energy, its impact on service and people.
Addressing issues of gender inequity in the energy sector.
Building Trust with Stakeholders: Best practices for relationship management in business.

Speaker Application Deadline

The deadline for submission of applications for the 2025 Human Resources Corporate Communications, and Customer Service Conference is Friday, January 24, 2024.

How to Apply

Interested speakers must complete the Become A Speaker form available on the website, and select “Human Resources, Corporate Communications, and Customer Service Conference,” as the event. A 300-word abstract must be included to provide details on the presentation, as well as a biography, and image of the presenter.

Apply To Become A Speaker

Criteria for Selection

CARILEC has appointed a selection committee to review and evaluate the presentations to be delivered at its conferences. Presenters for the conference agenda will be selected based on their expertise, alignment with leading agenda topics, and demonstrated competency in their respective fields. The selection process will prioritize individuals with proven experience, innovative insights, and the ability to deliver engaging and impactful presentations that address the needs and interests of the audience.

Your abstract should demonstrate clearly that your presentation:

Will focus on the specified theme and general topics.
Will be of interest particularly to the target audience of the conference.
Will present information that is theoretically sound and accurate.
Will present new knowledge or experience, the substance of which has not been previously presented at a CARILEC conference (unless otherwise advised).
Will not be commercial in nature and will not promote specific companies, products, or services.

The evaluation committee carefully identifies the most impactful contributions to shape a compelling and well-rounded agenda. Selected presenters will be informed by January 8th, 2025. Subsequent to notification, full presentations must be submitted by March 11, 2025, based on the selection committee’s allotted time for your presentation. Please send all submissions to the Member Services Department, at [email protected].

Disclaimer: All instructors and presenters are required to disclose proprietary interest in any product, instrument, device, service, or material discussed in the experience, event, or program, as well as the source of any compensation related to the presentation.

Download the full Call for Presenters here: HRCCCS 25 Call for Presenters