JPS Customers to Get Text Message Alerts for High Energy Usage

July 20, 2020

Starting today, JPS residential customers who have smart meters, will begin receiving text message alerts, if their monthly consumption moves 30% or more compared to their previous month’s electricity usage.  As JPS continues to roll out smart meters, thus making the technology more widely available, more residential customers will be able to benefit from this text message alert. Over 320,000 JPS customers already have smart meters.

This text message initiative is in keeping with a commitment made by JPS earlier this month, in a joint statement with the Ministry of Science Energy and Technology (MSET). “We are delivering on our commitment to provide our customers with information that they can use in their day to day decision-making,” explains JPS’ SVP Customer Services, Energy Delivery. “Residential customers will get the high usage warning early enough, so they can adjust their usage before the end of the billing period. This is one of the benefits of the smart meters, which provide real time information that can help customers to manage their energy usage and put energy efficiency measures in place, as needed,” he said.

The launch of the new JPS Mobile App in September will give customers with smart meters even greater access to information about their daily usage. Customers will be able to monitor the energy used by the different appliances in their homes, and make more informed decisions about when and how they use energy.  The company is projecting full roll-out of smart meters to all its customers by the end of 2024.

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